Delacon

Call Extensions 7

• Have you completed the AdWords Integration?
• AdWords Call Extensions Setup Guide
• How to add new Call Extension Numbers into AdWords
• How to calculate the amount of call tracking extension numbers you require
• Why do call extension tracking numbers need to come from a separate pool of numbers to website?

View all 7

DoubleClick 1

• DoubleClick/Search Ads 360 Integration (For Call Extensions only)

AdWords 1

• AdWords Integration Quick Step Guide

Ordering numbers through the Delacon portal 0

Call Tracking 27

• Do I need to change my current phone number/s or make any changes to my phone system?
• How does your call tracking technology attribute offline calls?
• Can you supply a gold call tracking number or a call tracking word number?
• Will using dynamic numbers impact the SEO performance of my website?
• What is your up time?

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Reporting 16

• How often are the call reports updated?
• How do I see all the pages that my website user visited within his session?
• When logged into the portal, how do I check my account credit/balance?
• How do I generate a csv file of my calls?
• How do I see all the pages that my website user visited within his session?

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Configuration 49

• How long would it take to port my existing toll free or landline numbers?
• How do I configure time of day routing?
• How do I change my call tracking number so that it diverts to Delacon’s message service rather than my landline’s answering service?
• How do I display a call tracking number with spaces?
• What will happen if the call tracking number is published on a web page without the Delacon tracking code?

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VoIP 2

• I am currently using an alternate internet connection, why is my VoIP service not working?
• Why do I need to dial the area code of local numbers when using VOIP?

Troubleshooting 5

• Why do some columns in my Call Tracking reports feature no keyword data?
• Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
• What should I do if I have updated my termination number, but calls are still going to the old number?
• How is the Event data pushed into GA?
• Why does the number appear to flicker after implementing call tracking?

Other 5

• How to automatically top up your account through PayPal
• How do I port Singapore Numbers?
• Will the new GDPR laws affect Delacon's integrations?
• What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
• Do you offer post-call SMS capability?

Call Recording 8

• How long are call recording files retained for?
• Is there a size limit for call recording files?
• Can call recording files be downloaded as a batch?
• Why is the length of the call recording different to the duration in the call report?
• How do I stop a call from being recorded?

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Speech Analytics and Call Transcription 3

• Where can I find call transcripts in the Delacon Portal?
• Do you have a Speech Analytics API available?
• What is the call category report?

Features 23

• Service Name / Business Name
• Service Category / Business Category
• Notification Email
• Number Format
• Business Phone Number

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Setting Up Call Tracking 4

• How to integrate Call Tracking
• Specific Call Tracking Use Cases
• Image Swap Feature
• How do I become a Delacon customer?

Salesforce 4

• Salesforce Integration Installation Guide
• Configuring the Salesforce Layout
• Suggested Call Handling Process
• Appendix

Google Suite 5

• AdWords Call Extensions and DoubleClick Integration Guide
• Setting up AdWords Call Extensions
• AdWords Integration Guide
• DoubleClick Campaign Manager Integration for website calls only
• DoubleClick Bid Manager Integration Guide

Zapier 1

• Zapier Integration Guide

MatchCraft 1

• MatchCraft Integration Guide

Optimizely 1

• Optimizely X Integration

Adobe 1

• Adobe Analytics Integration

Tealium 1

• Tealium Integration and Setup Guide

Acquisio Integration 0

Delacon Portal User Guide 0

Delacon Portal Settings 1

• Setting Call Recording Security Key

Speech Analytics 1

• Delacon Speech Analytics

Call Tracking Glossary 1

• Glossary of Call Tracking Terms