Delacon

Call Tracking 27

• Do I need to change my current phone number/s or make any changes to my phone system?
• How does your call tracking technology attribute offline calls?
• Can you supply a gold call tracking number or a call tracking word number?
• Will using dynamic numbers impact the SEO performance of my website?
• What is your up time?

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Reporting 16

• How often are the call reports updated?
• How do I see all the pages that my website user visited within his session?
• When logged into the portal, how do I check my account credit/balance?
• How do I generate a csv file of my calls?
• How do I see all the pages that my website user visited within his session?

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Configuration 49

• How long would it take to port my existing toll free or landline numbers?
• How do I configure time of day routing?
• How do I change my call tracking number so that it diverts to Delacon’s message service rather than my landline’s answering service?
• How do I display a call tracking number with spaces?
• What will happen if the call tracking number is published on a web page without the Delacon tracking code?

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VoIP 2

• I am currently using an alternate internet connection, why is my VoIP service not working?
• Why do I need to dial the area code of local numbers when using VOIP?

Troubleshooting 5

• Why do some columns in my Call Tracking reports feature no keyword data?
• Why can’t I see any tracking data in my call reports? I only see the users that called my tracking number.
• What should I do if I have updated my termination number, but calls are still going to the old number?
• How is the Event data pushed into GA?
• Why does the number appear to flicker after implementing call tracking?

Other 5

• How to automatically top up your account through PayPal
• How do I port Singapore Numbers?
• Will the new GDPR laws affect Delacon's integrations?
• What are the payment / subscription terms? Is it based on per month? per customer account in adwords?
• Do you offer post-call SMS capability?

Call Recording 8

• How long are call recording files retained for?
• Is there a size limit for call recording files?
• Can call recording files be downloaded as a batch?
• Why is the length of the call recording different to the duration in the call report?
• How do I stop a call from being recorded?

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Speech Analytics and Call Transcription 3

• Where can I find call transcripts in the Delacon Portal?
• Do you have a Speech Analytics API available?
• What is the call category report?

Features 23

• Service Name / Business Name
• Service Category / Business Category
• Notification Email
• Number Format
• Business Phone Number

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