Configuration

How long would it take to port my existing toll free or landline numbers?
It will generally take between five and seven business days to port toll free numbers, but can take up to 20 business days. Landline numbers may take a bit l...
Wed, 12 Apr, 2017 at 3:08 PM
How do I configure time of day routing?
Step 1 From the Campaign Directory, select the CID (campaign or company) that you’d like to configure the time of day routing Step 2 Click on the penci...
Wed, 12 Apr, 2017 at 3:29 PM
How do I change my call tracking number so that it diverts to Delacon’s message service rather than my landline’s answering service?
Step 1: Change Transfer Timeout: Once logged in, click on the pencil icon in the first column against the relevant business name. Step 2: Click on the p...
Wed, 12 Apr, 2017 at 3:30 PM
How do I display a call tracking number with spaces?
Single Static Call Tracking Number Step 1 From the Campaign Directory, select the CID (campaign or company) that you’d like to add spacing to the call trac...
Wed, 12 Apr, 2017 at 3:33 PM
What will happen if the call tracking number is published on a web page without the Delacon tracking code?
You will need to put the Delacon code in all pages and then the number will show up in place of the JavaScript code. If you don’t have the code on your web...
Wed, 12 Apr, 2017 at 3:34 PM
How do I upload/change my voice mail message?
Step 1 To change the voice mail message, click on the settings tab and select Change Voice Mail. Step 2 Select the campaign or company account for the vo...
Wed, 12 Apr, 2017 at 3:36 PM
How I do upload/change the whisper message?
Step 1 To change the whisper message, click on the settings tab and select Change Whisper Message. Step 2 Select whether the whisper message is for all a...
Wed, 12 Apr, 2017 at 3:37 PM
How do I change the email address for call notifications?
Step 1 From the Campaign Directory, select the CID (campaign or company) that you’d like to change the email address for missed calls. Step 2 Change th...
Wed, 12 Apr, 2017 at 3:38 PM
How can I download my call report specifications in XML?
Here is the guide to download your call reporting in xml format. However, you will need to manually revise the ‘fromdate’ and ‘todate’ parameters highlight...
Wed, 12 Apr, 2017 at 3:47 PM
Can I display multiple tracking numbers on my website page with different termination points for each number?
Yes. Each of your call tracking numbers should be wrapped in a specific HTML tag. We supply you with a pdf that that covers all the steps necessary to do th...
Wed, 12 Apr, 2017 at 3:48 PM