Call Recording
Call Recording files are generally retained on Delacon's network for 3 months. We can store them for longer on our network however there may be a fee fo...
Tue, 26 Jun, 2018 at 4:17 PM
There is no limit for call recording file size
Mon, 11 Dec, 2017 at 4:04 PM
Yes, this would require a custom setup which would incur a fee. Alternatively, we can keep files on our service for longer for 12 months but an addition...
Mon, 11 Dec, 2017 at 4:08 PM
When a call is made to a Delacon number with call recording enabled, the sequence of events is as follows: 1. Caller dials Delacon number 2. Call record...
Thu, 8 Mar, 2018 at 2:42 PM
Our stop/start call recording feature allows you to stop a call from being recorded if a caller requests for you to do so. To stop a call recording, the...
Tue, 7 Aug, 2018 at 12:55 PM
Generally, the caller will hear a message advising that the call will be recorded. However, a Delacon customer may prefer that their operators tell call...
Thu, 5 Apr, 2018 at 9:53 AM
Yes, Delacon offers a call recording solution as an additional product to our call tracking solution. All recorded calls are saved in .wav format and are st...
Fri, 8 Jun, 2018 at 10:46 AM
Delacon's system captures the caller phone number, unless they have blocked their number to be private. It doesn’t capture any customer or member number...
Wed, 11 Jul, 2018 at 11:49 AM