| Field Name | Description |
| Call Converted Status | Call Conversion status (defines if a caller was on the web page when making the call) |
| Call Date Since Epoch (ms) | The date of the call in milliseconds from 1st January 1970 |
| Call Length (ms) | Duration of the call |
| Call Recording URL | Call Recording URL |
| Caller Phone Number | Incoming Call Number |
| City | City from where the call initiated |
| Date of Call | The Date the call occurred on (DD/MM/YYYY) |
| Device | Device/Browser used |
| DTMF Description | Details the DTMF/IVR menu option selected by the caller i.e. Sales, Accounts, Billing, Support etc |
| DTMF Key | DTMF/IVR menu options selected by the callers i.e. 1, 2, 3 etc. |
| Exchange | Telephone Exchange where the call initiated |
| Extra Tracking Info | Extra Tracking Details requested by client |
| Google Client Id | Requests the Google Analytics Client ID - a unique, randomly generated string that gets stored in the browsers cookies, so subsequent visits to the same site can be associated with the same user |
| IP Address | User IP Address |
| ISP | User Internet Service Provider |
| Keywords | The keyword (if known) that the customer used to make a call |
| Landing Page | Website Landing Page |
| Number Dialled by Caller | Dialled Number |
| Page Called From | Displays the page called from |
| Referral | Referral URL |
| Search Engine | Google, Yahoo, Bing etc. (if known or applicable) |
| Search Type | Google, Yahoo free or paid |
| Service Category | A free form field used to categorise services |
| Service ID | A unique identifier for a service |
| Service Name | Free form field used to give a name to a service |
| State | State from where the call initiated |
| Status of Call | Indicates how the call ended i.e. Answered, Busy, No Answer |
| Survey Outcome | Call Feedback Survey Outcome |
| Survey Value | Call Feedback Survey Sale Amount |
| Termination Point | The destination connected to the incoming call |
| Time of Call | The time the call started (Inbound call start time) |
| Unique Call ID | A unique key that can be used to represent the call in Delacon server. |
| Was a Voicemail Left | Indicates whether the caller left a voice mail |
Glossary of Call Tracking Terms Print
Modified on: Fri, 2 Jun, 2017 at 10:11 AM
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