Call Tracking

Do I need to change my current phone number/s or make any changes to my phone system?
No. You don’t need to change your existing phone number and you don’t need to make any changes to your phone system. All incoming calls are instantly and se...
Wed, 12 Apr, 2017 at 4:27 PM
How does your call tracking technology attribute offline calls?
For your offline campaigns, Delacon will provide numbers for use in different offline campaigns including print, billboards, radio etc. You may choose ...
Wed, 12 Apr, 2017 at 9:13 AM
Can you supply a gold call tracking number or a call tracking word number?
Delacon doesn’t supply special call tracking numbers. In Australia you can purchase these directly from the Federal Government’s Smart Numbers website. If y...
Wed, 12 Apr, 2017 at 9:15 AM
Will using dynamic numbers impact the SEO performance of my website?
The easy answer is no because the search engine robots don’t “see” the tracking numbers because they are contained in JavaScript. In addition, when sea...
Wed, 12 Apr, 2017 at 9:20 AM
What is your up time?
Only by signing Delacon’s Services Charter and having an account assigned, Delacon has redundancy systems in place to offer 99.99% services up time. In t...
Wed, 12 Apr, 2017 at 9:17 AM
What is the Delacon quarantine process for call tracking numbers?
Delacon understands that our clients prefer clean call tracking numbers. For all new numbers allocated to Delacon by INMS, we perform online searches to ...
Wed, 12 Apr, 2017 at 9:18 AM
How do I track calls from eDMs and banner ads?
In order to track call data from banner and eDM advertisements you need to add additional code to the referral URL link placed on the banner or the EDM. ...
Wed, 12 Apr, 2017 at 9:18 AM
How do I track the types of phone calls I receive if I don’t use Delacon’s IVR?
If you are using an IVR (Interactive Voice Response) system external to Delacon, you may want to know which menu options a caller is selecting once they hav...
Wed, 12 Apr, 2017 at 9:19 AM
How does your call tracking technology attribute offline calls?
For your offline campaigns, Delacon will provide numbers for use in different offline campaigns including print, billboards, radio etc. You may choose to...
Wed, 12 Apr, 2017 at 9:19 AM
Can multiple numbers be dynamically generated for multiple users?
Yes, Delacon’s call tracking technology dynamically displays a unique telephone number visible to each website user for the duration of their session. This ...
Wed, 12 Apr, 2017 at 9:19 AM