Configuration
If you want to limit the types of phone calls being tracked, you can extra call tracking criteria to specify this. This is in addition to the five standar...
Tue, 12 Dec, 2017 at 12:30 PM
Analyse hourly web users The following is a step by step guide to finding the total number of web users by using Google Analytics. Please refer to t...
Fri, 11 May, 2018 at 10:40 AM
Delacon can detect IVR options selected by callers. such as “Press 1 for sales." This data can then be fed into bid optimisation platforms to optimise ...
Wed, 11 Jul, 2018 at 11:46 AM
We can push IVR data to Google Analytics and Doubleclick. We also track this data in our portal. What is IVR Data? IVR is Interactive Voice Response. ...
Fri, 3 Aug, 2018 at 10:39 AM
To edit the email notification settings to send notification email only when a call is missed, you will need to make a change in the Delacon Portal: Lo...
Wed, 27 Jun, 2018 at 10:34 AM
To block specific numbers from calling your business, you will need to add the numbers to our Call Block Service. To do this: Login to the Delacon Porta...
Thu, 28 Jun, 2018 at 11:27 AM
The Business Phone number field is used to identify the existing site number that should be dynamically replaced with the Delacon tracking number. For examp...
Wed, 11 Jul, 2018 at 1:58 PM
The number entered in the Termination number field is where calls made to the Delacon tracking number will be ultimately transferred to. For example, if you...
Wed, 11 Jul, 2018 at 1:48 PM
To configure the music on hold you will need to login to the Delacon Portal: Login to the Delacon Portal: Click on Reporting > Reporting (Old) and t...
Fri, 17 Aug, 2018 at 10:10 AM
All audio files uploaded to our system - Voice Mail, Call Whisper, Music On Hold, IVR Welcome Message, IVR Prompt, Call Recording Message - all need to be i...
Thu, 12 Jul, 2018 at 2:43 PM