All audio files uploaded to our system - Voice Mail, Call Whisper, Music On Hold, IVR Welcome Message, IVR Prompt, Call Recording Message - all need to be in the below audio format:

  • File Format: WAV
  • Codec: PCM_S16LE
  • Bitrate: 128 kbps
  • Channels: Mono
  • Frequency: 8000 Hz