Configuration

How do I disable call notification emails?
The easiest way to accomplish disabling notification emails, is to change the email address in the client details section on the Delacon portal. You can  d...
Wed, 12 Apr, 2017 at 3:52 PM
In applying the call tracking code to our site, can we replace the div tag with a span tag when wrapping our numbers?
Yes. You can use a span tag or a div tag. So long as the id is in the tag, then the tracking will function properly. For example, both of these will work eq...
Wed, 12 Apr, 2017 at 3:52 PM
Can my tracking and non-tracking number still be clickable on a mobile device?
To get this functionally you will need to use the Delacon tracking code for mobile websites rather than the standard tracking code. This code provides a cli...
Wed, 12 Apr, 2017 at 3:53 PM
If the parameter q is not found in the referrer and landing page, can I use any other parameter?
Yes. You can use the utm_term instead. To develop a proper URL, you can also use Google URL Builder.
Wed, 12 Apr, 2017 at 4:01 PM
How do I edit the layout and content for the email alerts?
Call Notification Emails or Email Alerts can be sent out for a range of calls your business receives. Please note that this service will need to be enabled ...
Tue, 6 Nov, 2018 at 11:14 AM
What is the additional DID number I notice attached to my number?
The number you see is used internally for routing the calls from your 1300 number. The actual call flow is: YOUR 1300 NUMBER -> INTERNAL NUMBER TO ROUTE...
Wed, 12 Apr, 2017 at 4:02 PM
Can we use shared numbers across multiple websites?
We advise against using shared numbers across sites. Even if there was a pool of numbers used by multiple sites, that is not the ideal set up. The best pract...
Wed, 12 Apr, 2017 at 4:03 PM
How do I change my termination number?
First, login to your account. Then click on the Business Directory tab, and click the pencil icon next to the business you want to edit. On the edit page, ...
Wed, 12 Apr, 2017 at 4:03 PM
How can I adjust the look and feel of my call tracking number after I add the Delacon tracking script and HTML mark up?
When you add the call tracking script, you will need to wrap your call tracking numbers in an HTML tag called a div tag. In the div tag you will attach an I...
Wed, 12 Apr, 2017 at 4:04 PM
How quickly does the tracking number replace the non-tracking number on my site?
The call tracking number appears once the JavaScript is loaded in the page. Our current JavaScript is placed in the header of your page, so it will load fir...
Wed, 12 Apr, 2017 at 4:04 PM