Call Notification Emails or Email Alerts can be sent out for a range of calls your business receives. Please note that this service will need to be enabled for you by Delacon support. 


To get this service enabled, please contact support@delaconcorp.com.


The layout, content - including the subject line - for all your Call Tracking email alerts can be edited through the Delacon Portal.

  1. Login to the Delacon Portal:
  2. Navigate to 'Reporting' -> 'Services':
  3. Click on 'Email Configuration Services':

The Email Configuration Services Page will now load:


On this page, you can edit the subject line and content for the following email types:

  • Answered Calls
  • Missed Calls (voicemail left)
  • Busy (voicemail left)
  • Missed (no voicemail left)
  • Busy (no voicemail left)


To configure any of the emails:


  1.  Click on the email type you want to configure

  2.  Make the relevant changes to the email and/or subject line. If adding/editing any of the Call Tracking fields, make sure to use the field names in the below table to pull in Delacon data.
    Please note when using these field names, they need to be enclosed in brackets:

    Example email:

    Subject: [Subject]

    Hi [name],

    Just a confirmation message to let you know a potential customer just called your business.

    The call came from ‘tel[phone] and was received at [time] on [date] and was [CallStatus].

    The caller selected [dtmf] – [dtmf_log] from the IVR options.

    The duration of the call was [second] seconds and the keywords were [keywords].

    Regards,
    Customer Service Team
    Field Name
    		Description
    ANI
    		Caller’s phone number
    DNIS
    		The number dialled
    c_idCompany ID
    pkey_in
    		Delacon’s Call ID that is displayed in our reporting
    outboundANI
    		The number displayed on the receiver’s screen
    pkey_out
    		Outbound call ID
    hangupcause
    		The description of the hang-up
    answeredtime
    		The duration in seconds answered
    seconds
    		The duration in seconds answered
    CallStatus
    		The status of call
    transfer_to
    		The termination number
    siteref_pkey
    		Displays call tracking URL
    file_name
    		Call recording file name
    email
    		Email address of the notification
    server
    		The server address of web portal to download call recording or voicemail
    from
    		Who the email is sent from
    subject
    		The email subject
    name
    		The department name (business name)
    date
    		The date of the call
    time
    		The time of the call
    p_id
    		IVR Option ID e.g Accounts or Sales
    url
    		The call tracking URL
    searchEngine
    		The call tracking Search Engine
    searchType
    		The call tracking Search Type
    keywords
    		The keywords that generated the call
    referral
    		URL before landing page
    browser
    		The browser used
    clientIP
    		The IP address of the caller
    userAgent
    		More detailed browser information
    landingPage
    		The page the caller first landed on
    extraTracking
    		Displays any extra tracking parameters that you have
    siteref
    		More information on call tracking URL
    dtmf
    		The IVR option the caller selects.
    dtmf_log
    		The name of the IVR option the caller selects.
    phone

    Formatted caller ID

    1. hide the hidden number if the number starts with '0h / h / tel:0h / tel:h ' to unidentifiable
    2. remove the tel:0 prefix

    3. replace the 'tel:0 prefix  with 0

    caller
    		Alias of phone variable
    userAgent
    		User agent of the web browser. Please see https://en.wikipedia.org/wiki/User_agent for more information
    businessCategory
    		The business category
    localPhone
    		The caller id with the local format. The rule can be defined by table 'phone_number_prefix' based on c_id level.
    dialStatus
    		ANSWER: Call is answered. A successful dial. The caller reached the callee.
    BUSY: Busy signal. The dial command reached its number but the number is busy.
    NOANSWER: No answer. The dial command reached its number, the number rang for too long, then the dial timed out.

    CANCEL: Call is cancelled. The dial command reached its number but the caller hung up before the callee picked up

  3. Once you have finished your changes, click 'Save'.