Yes, Delacon offers a call recording solution as an additional product to our call tracking solution. All recorded calls are saved in .wav format and are stored on a secure server. The recordings can be accessed at any time through Delacon’s reporting tool. Alternatively they can be emailed directly to a team member.
Can Delacon record conversations between the call centre and the caller? Print
Modified on: Fri, 8 Jun, 2018 at 10:46 AM
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